Terms and conditions

Status: May 2026 · Version 3.0 (deep legal audit pass)

§ 1 Scope, Contracting Parties

(1) The following General Terms and Conditions (T&C) in the version valid at the time the contract is concluded apply exclusively to the provision and use of the software-as-a-service solution offered under "Rentprime" (hereinafter "Software", "Service" or "Rentprime").

(2) The provider is KRUPKA Concept GmbH with its registered office in Monheim am Rhein, represented by its managing director Leon Krupka (hereinafter "Provider"). The company is registered in the commercial register of the Amtsgericht Düsseldorf; the commercial-register number is published in the imprint.

(3) These T&C apply to entrepreneurs (German Civil Code), consumers (German Civil Code), legal persons under public law and special funds under public law. Consumers are entitled to the mandatory consumer protection rights under §§ 312 ff. BGB; all restrictions in these T&C apply to consumers only insofar as they are permissible under mandatory consumer protection law.

(4) Deviating, conflicting or supplementary general terms and conditions of the customer do not become part of the contract, even if known and not objected to by the provider, unless their applicability is expressly agreed to in text form.

(5) The T&C also apply to all future business relationships with the customer, even if they are not expressly agreed again.

§ 2 Contract conclusion

(1) The presentation of the software on rentprime.de does not constitute a legally binding offer but rather a non-binding invitation to the customer to make an offer.

(2) By clicking the "Get started now" or "7-day free trial" button, the customer submits a binding offer to conclude a software usage agreement. Before submitting the offer, the customer can correct their entries at any time or cancel the process.

(3) The provider confirms the conclusion of the contract without delay by email to the email address provided by the customer. The contract is concluded upon receipt of the order confirmation. The provider reserves the right to reject the customer's offer without giving reasons (e.g. in the event of reasonable suspicion of abusive use, a sanctions-list match, or lack of creditworthiness).

(4) The contract language is German. The contract text is stored by the provider and is accessible to the customer on request. In the case of multilingual versions of these T&C, the German version prevails in case of doubt; deviating country-specific provisions from § 17 remain unaffected.

(5) On concluding the contract, the customer warrants that they have legal capacity and – insofar as it is a legal person – that the person acting is authorised to represent it. When concluding the contract as an entrepreneur, the customer warrants that the use of the software predominantly serves commercial or self-employed professional purposes.

§ 3 Scope of Services

(1) Der Anbieter stellt dem Kunden die Software zur Nutzung über das Internet zur Verfügung. Der Leistungsumfang ergibt sich aus der jeweils gewählten Tarifoption (Solo, Pro oder Portfolio) sowie aus der Leistungsbeschreibung auf der Website zum Zeitpunkt des Vertragsschlusses.

(2) Die Software dient insbesondere folgenden Zwecken:

• Preparation of service charge statements in accordance with the requirements of the German heating regulation and German operating-costs regulation
• Calculation of landlord and tenant shares per CO₂ cost allocation
• Management of properties, units, tenants and leases
• AI-based capture and categorisation of receipts
• Creation of tenancy agreements based on current standard clauses
• Dunning, communication CRM and document archive
• Export functions for the income tax return (tax-adviser-ready)

(3) The provider is entitled to further develop, improve and adapt the scope of the software's functions to technical developments. Substantial functional extensions are permitted at any time. Substantial restrictions or the elimination of contractually agreed main functionalities will be announced to the customer in text form at least four (4) weeks in advance; in the case of changes that are unreasonable for the customer, the customer has an extraordinary right of termination at the time of the change.

(4) The provider expressly does not provide legal or tax advice. The calculations, contracts, reminder letters, statements and certificates generated by the software do not constitute legal or tax advice. The customer is obliged to check the results independently before using them in legal transactions or to have them checked by qualified professionals (lawyer, tax adviser, tenants' association). § 15 of these T&C applies in addition.

(5) Insofar as the provider makes third-party content available (e.g. rent index data, index series of the Federal Statistical Office, income tax forms, official certificates), it assumes no warranty for the accuracy, completeness and currency of this third-party content. The respective valid official original source is always authoritative.

(6) The software is provided exclusively as a web-based service ("software-as-a-service"). There is no entitlement to the provision of the source code, a local installation or an on-premise version.

§ 4 Trial Period, Free Trial Use

(1) The provider offers new customers a 7-day trial period from registration. A valid means of payment must be provided to activate the 7-day trial period. During the trial period, the full range of functions of the selected plan is available; no charge is made during the trial period.

(2) Upon expiry of the 7-day period, the contract automatically transitions into the selected paid plan; the first charge is made on the 8th day, unless the customer cancels or withdraws beforehand. The provider reminds the customer by email no later than three (3) days before the end of the trial period of the upcoming transition into the paid plan.

(3) During the trial period, the provider may restrict or terminate the service at any time without giving reasons, in particular in the event of reasonable suspicion of abusive use (e.g. multiple registrations with the same identity feature, automated data queries, breaches of § 8 of these T&C).

(4) A trial period is granted only once per customer. The benefit does not apply to existing customers who have terminated their paid contract within the last twelve months.

(5) Data entered during the trial period are retained for 30 days beyond the end of the trial period, so that the customer can continue working seamlessly when activating a paid plan. After that, the data are completely and irrevocably deleted.

§ 5 Compensation, prices, payment terms

(1) The fee is determined by the price list valid at contract conclusion, viewable at rentprime.de/preise. The fee is a monthly or annual flat amount depending on billing model. All prices include VAT.

(2) The provider offers the following billing models:

• Monatliche Zahlung — Abbuchung jeweils zum Monatsersten
• Annual payment — debited once at the start of the contract (saving approx. 16 %)

(3) The provider accepts payments via SEPA direct debit and credit card (Visa, MasterCard, American Express). Payment processing is performed by Stripe Payments Europe Ltd., Ireland.

(4) On payment default the provider may charge statutory default interest (German Civil Code) and, after unsuccessful reminder, suspend access to the software until full payment is received.

(5) The customer may only set off counterclaims that are undisputed or have been established by final judgment, or that are in a legal reciprocal relationship (synallagma) with the main claim. A right of retention is available to the customer only insofar as their counterclaim is based on the same contractual relationship. Vis-à-vis consumers, these restrictions do not apply to claims arising from withdrawal from the contract (German Civil Code) or to rights in respect of defects; the statutory rights of set-off and retention under §§ 320, 387 BGB remain unaffected in any case (Federal Court of Justice case law, including Federal Court of Justice judgment of 20.03.2018 – XI ZR 309/16).

§ 6 Contract duration, termination

(1) The contract is concluded for an unlimited period.

(2) Under monthly billing the contract may be terminated by either party with one (1) month's notice to the end of the month.

(3) If the annual billing model is selected, the minimum contract term is twelve (12) months. Termination is possible with one (1) month's notice to the end of the minimum contract term.

(3a) Renewal — consumers: If the annual contract is not terminated in good time, the contract is extended for an indefinite period vis-à-vis consumers (German Civil Code). The customer may terminate the extended contract at any time with one (1) month's notice to the end of the month (§ 309 No. 9 BGB in conjunction with the Act on Fair Consumer Contracts / FairVeG, BGBl. I p. 3433).

(3b) Renewal — entrepreneurs: For customers who are entrepreneurs (German Civil Code), legal persons under public law or a special fund under public law, the annual contract is extended by a further twelve (12) months each time in the absence of termination, with a notice period of one (1) month to the end of the respective renewal period.

(4) The right to extraordinary termination for cause remains unaffected for both parties. Cause exists in particular for material breach, payment default of more than 30 days, or insolvency of a party.

(5) Die Kündigung erfolgt in Textform (§ 126b BGB), insbesondere per E-Mail an contact@rentprime.de oder über die in der Software hinterlegte Kündigungsfunktion gemäß § 312k BGB (Kündigungsbutton).

(6) On contract termination the customer has 30 days to download a complete export of their data. After that the data is irrevocably deleted at the provider.

§ 7 Availability of the software, service level

(1) The provider guarantees an average availability of the software of 99.5 % on an annual average. Availability refers to the period in which the software is in principle accessible, measured at the handover point to the internet (the data centre's connection).

(2) Excluded from availability and not to be included in the calculation are:

• Scheduled maintenance windows (usually between 02:00 and 05:00 CET, announced at least 24 hours in advance by e-mail or in-app notification)
• Emergency maintenance to remedy critical security vulnerabilities (zero-days), permissible without prior notice
• Force majeure within the meaning of § 12 of these GTC as well as other disruptions not attributable to the provider
• Outages at internet connectivity providers, cloud infrastructure providers (hyperscalers) or other subcontractors, insofar as the provider selected these service providers with the care of a prudent businessperson
• DDoS attacks, hacking attacks and other cyberattacks by third parties
• Disruptions due to customer configurations not attributable to the provider (e.g. browser incompatibilities, restrictive firewall/proxy settings)

(3) In the event of short-term unavailability of less than 24 continuous hours, there are no claims for damages or reduction. In the event of longer unavailability, the provider grants a pro-rata credit on the monthly remuneration, capped at a maximum of the proportionate monthly fee for the affected period. Further claims – in particular for lost profit, unrealised savings or indirect consequential damages – are excluded, where legally permissible (cf. § 11).

(3a) According to settled Federal Court of Justice case law (Federal Court of Justice), SaaS contracts are to be classified as tenancy agreements within the meaning of §§ 535 ff. BGB. The customer's statutory right to a rent reduction under German Civil Code in the event of defects or not merely insignificant unavailability remains expressly unaffected by the above provisions; the pro-rata credit is offset against any reduction asserted.

(4) The provider is entitled to temporarily deactivate individual functions of the software insofar as this is necessary to remedy security vulnerabilities, to comply with legal requirements or for operational reasons. Such function failures of individual modules do not constitute unavailability of the software within the meaning of this § 7.

§ 8 Customer's Duties to Cooperate, Data Backup

(1) The customer is obliged to:

• To provide truthful, complete and up-to-date information upon registration and throughout the term of the contract, and in particular to update changes to its master, billing and banking data without undue delay
• to keep access credentials (username, password, 2FA token where applicable) confidential, to use sufficiently complex passwords and not to disclose them to unauthorised third parties
• to inform the provider without delay and to change the password in the event of suspected unauthorised use, compromise of the account or lost authentication means
• to use the software exclusively within the framework of applicable law (in particular GDPR, BGB, German operating-costs regulation, HMRC) and in accordance with these GTC
• to ensure that, pursuant to Art. 6 GDPR, he is entitled to process the personal data of third parties (in particular tenant data) entered by him into the software and has informed the data subjects accordingly
• to ensure that, with regard to all uploaded content (receipts, photos, documents, logos), he holds the necessary copyright and other proprietary rights
• not to upload any content that contains unlawful, offensive, discriminatory, violence-glorifying, pornographic material or material that violates applicable law
• not to upload malware (viruses, Trojans, worms) or use the software in a way that could impair its functionality (e.g. through automated mass requests, scraping, penetration tests without prior authorisation)
• not to use the software to create a competing service, in particular not to build proprietary training datasets for competing AI models
• To carry out regular data exports (at least monthly) in order to back up its own data; responsibility for proper data backup remains with the customer, unless expressly agreed otherwise

(2) The customer indemnifies the provider against all third-party claims, including reasonable legal and court costs, asserted against the provider as a result of a culpable breach of these duties to cooperate – in particular due to impermissibly uploaded content, impermissibly processed personal data or a lack of authorisation for data processing.

(3) If the customer repeatedly or substantially breaches their duties to cooperate, the provider is entitled to temporarily block the account after an unsuccessful warning or to terminate the contract extraordinarily.

(4) Backup obligation: The provider carries out regular daily backups of the database for internal operational purposes. However, these backups do not establish any contractual entitlement of the customer to data recovery. Since, according to settled Federal Court of Justice case law (Federal Court of Justice of 02.07.2008), data backup is regarded as a generally known, indispensable duty of care, responsibility for an adequate backup of business-critical data remains with the customer; an omission may constitute contributory fault within the meaning of German Civil Code. For this purpose, the provider makes a complete data export in machine-readable format (CSV, ZIP, possibly PDF) available free of charge at any time.

§ 9 Data processing, privacy

(1) Where the customer has third-party personal data (in particular tenant data) processed in the course of software use, the provider and customer conclude a data processing agreement per Art. 28 GDPR. Terms are set out in the separate DPA annex. rentprime.de/av-vertrag abrufbar.

(2) Otherwise the provider's privacy policy applies at rentprime.de/datenschutz.

§ 10 Warranty

(1) The provider warrants the contractual provision of the software in accordance with the service description valid at the time the contract is concluded. Defects in the software are those characteristics that eliminate or substantially reduce its suitability for contractual use.

(2) Not defects are in particular: insignificant deviations from the agreed quality, impairments due to third-party software or hardware for which the provider is not responsible, operating errors by the customer, incompatibilities with unsupported browsers or operating systems, and malfunctions due to improper input data ("garbage in, garbage out").

(3) In the case of material defects, the customer must report the defect to the provider in text form without delay after discovery, stating the specific symptoms and reproduction steps, and must set the provider a reasonable grace period of at least fourteen (14) days to remedy the defect. Only after this grace period has expired unsuccessfully twice is the customer entitled to further warranty rights (reduction, termination, damages within the framework of § 11).

(4) In the case of SaaS contracts, the warranty pursuant to German Civil Code applied by analogy is permanently directed at maintaining functionality; a limitation period for rights in respect of defects within the meaning of §§ 437, 438 BGB does not apply. Claims under § 11 of these T&C become time-barred twelve (12) months after knowledge or grossly negligent ignorance of the damage, but vis-à-vis consumers at the earliest after expiry of the statutory limitation period.

(5) The provider expressly does not warrant the legal, tax or technical correctness of the documents, calculations or notices created with the help of the software. The software is a tool for efficient processing but does not replace the technical review by the customer or commissioned advisers (cf. §§ 11, 14, 15 of these T&C).

§ 11 Liability

(1) The provider is liable without limitation for intent and gross negligence and in accordance with the provisions of the Produkthaftungsgesetz.

(2) In the case of simple negligence, the provider is liable only for the breach of material contractual obligations (so-called cardinal obligations), the fulfilment of which makes the proper performance of the contract possible in the first place and on whose compliance the contracting partner regularly relies and may rely. In this case, liability is limited in amount to the contract-typical, foreseeable damage, but at most to twice the remuneration paid by the customer in the last twelve (12) months before the loss-triggering event, with a ceiling of EUR 10,000.– per case of damage and EUR 25,000.– per calendar year.

(3) Liability for damage arising from injury to life, body or health, in the case of fraudulent concealment of a defect, in the case of assumption of a guarantee, and under the Produkthaftungsgesetz remains unaffected and is not excluded by the above limitations.

(4) Any liability of the provider going beyond paragraphs 1–3 for damage that does not correspond to the contract-typical course of damage foreseeable for the provider at the time the contract was concluded is excluded, where legally permissible. Atypical damage – such as lost profit from specific transactions not disclosed to the provider, atypically high reputational damage or consequential financial damage outside the normal course of business of a landlord with a comparable portfolio – is in particular not recoverable. Contract-typical consequential damage (in particular average data recovery costs, customary business interruption costs in the amount of the monthly remuneration) remains recoverable within the framework of the caps in para. 2, however, insofar as a cardinal obligation has been breached.

(5) For the loss of data, the provider is liable only up to the amount that would have been required for recovery in the case of proper and regular data backup by the customer (cf. § 8 para. 4). This does not apply in the cases of § 11 para. 1 and para. 3.

(6) The provider assumes no liability for the legal or tax correctness of the calculations, contracts or certificates generated by the software, insofar as this can be agreed within the limits of the law. The customer is obliged to check the results independently or through qualified advisers before using them in legal transactions.

(7) The limitations of liability in this § 11 also apply mutatis mutandis in favour of the provider's employees, representatives and vicarious agents.

(8) The above limitations of liability do not apply vis-à-vis consumers insofar as mandatory consumer protection law conflicts with them.

§ 12 Force majeure

(1) If a contracting party is prevented from fulfilling its contractual obligations by force majeure, the respective performance obligations of both parties are suspended for the duration of the hindrance, without any claims – in particular claims for damages or reduction – being derivable from this.

(2) Force majeure means all events independent of the will and influence of the parties, acting from outside, unforeseeable and unavoidable. These include in particular: natural disasters, pandemics and epidemics as well as governmental measures to combat them, war, civil war, terrorist attacks, sabotage, uprisings, governmental embargoes and sanctions, strikes and lockouts (including in one's own or third-party operations), comprehensive failures of the power or telecommunications infrastructure, large-scale cyber attacks, statutory prohibitions and official orders that make the performance of the contract unreasonably difficult or impossible.

(3) The affected party will inform the other party without delay of the occurrence and the expected duration of a case of force majeure and take all reasonable measures to mitigate the effects.

(4) If a case of force majeure continues uninterrupted for longer than three (3) months, both parties are entitled to terminate the contract extraordinarily with two (2) weeks' notice in text form, without any claims of one party against the other arising from this.

§ 13 Copyright, Rights of Use

(1) For the term of the contract, the provider grants the customer a simple, non-exclusive, non-transferable and non-sublicensable right to use the software as intended. Upon termination of the contract, this right of use expires automatically.

(2) The source code of the software, the database structure, the user interfaces, the underlying algorithms, the AI models, the contract templates and all trademarks, logos and designs are protected by copyright, trademark and/or design law and are the property of the provider or its licensors. Reproduction, modification, translation, decompilation or reverse engineering of the software is only permitted within the limits that are mandatorily permissible by law (§§ 69d, 69e UrhG).

(3) The customer retains all rights to the data and content entered into the software by them ("customer data") without restriction. However, the customer grants the provider a simple, worldwide right, limited in time to the term of the contract, to technically process, store, reproduce, display and transmit the customer data, insofar as this is necessary for the contractual provision of the software.

(4) The customer warrants and guarantees that they hold all necessary rights to the content uploaded by them to the software or have the corresponding licences, and indemnifies the provider against all third-party claims due to infringement of copyright, trademark, personality or other protective rights in this content.

(5) The provider is entitled to use aggregated, fully anonymised usage data that cannot be traced back to the customer or individual natural persons for statistical purposes, to improve the software and its AI models.

§ 14 AI-supported functions, EU AI Act

(1) The software contains AI-supported functions, in particular AI receipt recognition ("AI-OCR"), AI categorisation, AI plausibility checking of service-charge statements, the AI assistant "Lou" and AI-supported tenancy agreement suggestions.

(2) AI-generated results are based on statistical models and are technically subject to errors. They may be incorrect, incomplete, misleading, outdated, biased or, in individual cases, unusable ("hallucinations"). The provider at no time warrants that AI results are correct, complete or suitable for a particular purpose.

(3) The customer is obliged to carefully check every AI-generated result before any binding use in legal or business transactions and, where applicable, to have it verified by qualified professionals. Any unchecked adoption of AI results is at the customer's own risk exclusively.

(4) In fulfilment of the transparency obligation under Art. 50 of Regulation (EU) 2024/1689 ("EU AI Act"), the provider points out that functions marked with "AI" are generated or supported by an AI.

(5) The customer undertakes not to use the AI functions to generate content that violates Art. 5 EU AI Act (prohibited practices), in particular no profiling assessments with a disadvantageous effect on tenants that are not justified by an objective reason. Für die KI-Funktionen wurde eine Datenschutz-Folgenabschätzung nach Art. 35 UK GDPR + DPA 2018 durchgeführt.

(6) Liability of the provider for AI results is excluded within the limits permitted by law (§ 11). In particular, the provider is not liable for damage arising from the customer using AI results without prior checking in legal or business transactions.

§ 15 No legal or tax advice, RDG

(1) The software does not constitute a legal service within the meaning of the Rechtsdienstleistungsgesetz (RDG). It is a technical aid for handling letting matters on one's own responsibility and replaces neither advice from a lawyer nor from a tax adviser or tenants' association.

(2) The tenancy agreement templates, service-charge statements, reminders, index rent increases and other legal documents produced by the software are based on published case law and customary standard clauses. However, they do not replace an individual legal review of the specific case. In particular, in the following situations the consultation of a specialist lawyer for tenancy law is expressly recommended:

• Individual unit ownership, listed buildings, social housing
• Commercial tenancies, mixed-use tenancies, subletting
• Multiple tenants with unequal status (shared flats, inheritance cases)
• Rent increases in municipalities with a rent cap (Mietpreisbremse) or capping limit (Kappungsgrenze)
• Terminations, terminations without notice, eviction actions
• Disputes with a tenants' association or a tenant's solicitor
• Refurbishment and modernisation measures with rent apportionment

(3) The tax-adviser-ready exports (annex to the income tax return) created with the help of the software are not a tax return within the meaning of the Abgabenordnung. Responsibility for the accuracy, completeness and timely submission of the tax return remains with the customer or their tax adviser.

(4) Liability of the provider for the legal certainty, validity or enforceability of the documents generated with the software is excluded within the limits permitted by law (§ 11).

§ 16 Non-Disclosure, Confidentiality

(1) The parties undertake to treat as confidential all confidential information of the other party that becomes known to them in the course of the contractual relationship (in particular trade and business secrets within the meaning of § 2 No. 1 GeschGehG), including beyond the end of the contractual relationship, and not to disclose it to third parties, unless there is a statutory disclosure obligation.

(2) The provider is entitled to name the customer with their name and logo for reference purposes on its website and in sales materials, unless the customer objects to this in text form.

(3) The customer undertakes not to publish any internal functions of the software, any beta functions, roadmap content or price discounts to competitors of the provider or in public.

§ 16a Ordering process, button solution (§ 312j BGB), pre-contractual information

(1) During the ordering process, consumers are shown the essential contract features (selected plan, main services, minimum term, total price incl. VAT, payment and delivery terms) clearly and prominently in the immediate vicinity of the order button before the binding order (§ 312j (2) BGB in conjunction with Art. 246a EGBGB).

(2) Immediately before the order, the order button is labelled "Order subject to payment" or a correspondingly unambiguous formulation (e.g. "Subscribe subject to payment", "Book now subject to payment") (§ 312j (3) BGB). An order is concluded only by clicking this button, which is expressly marked as subject to payment.

(3) During the 7-day trial period under § 4, no charge is made. After the trial period ends, the contract automatically transitions into the selected paid plan; the first charge is made on the 8th day. The customer may cancel the contract or exercise their right of withdrawal at any time during the trial period; in that case no charge is made. The provider notifies the customer by email no later than three (3) days before the end of the trial period of the upcoming transition.

(4) The provider confirms receipt of the order without delay by electronic means (§ 312i (1) No. 3 BGB).

(5) Gemäß § 312k BGB stellt der Anbieter im eingeloggten Kundenbereich des Tools unter „Einstellungen › Abonnement" eine dauerhaft sichtbare, leicht zugängliche Kündigungs-Schaltfläche („Jetzt kündigen") bereit. Da das Vertragsverhältnis nur unter Login zustande kommt und die Kündigungsschaltfläche im selben geschützten Bereich erreichbar ist, in dem der Kunde auch alle anderen Vertrags- und Zahlungsdaten verwaltet, ist die Anforderung der ständigen Verfügbarkeit nach § 312k Abs. 2 S. 4 BGB erfüllt (vgl. zur Zulässigkeit der Login-Anbindung u. a. LG Köln, Urteil v. 29.07.2023 – 33 O 355/22, sowie OLG München, Urteil v. 06.10.2022 – 29 U 6/22 Kart). Hat ein Verbraucher den Zugang zum Kundenkonto verloren, kann die Kündigung jederzeit in Textform per E-Mail an contact@rentprime.de erklärt werden; in diesem Fall wirkt die Kündigung wie über den Kündigungs-Button.

(5a) Should the cancellation button not function properly contrary to § 312k BGB, the consumer may terminate the contract at any time without observing the notice period (§ 312k (6) BGB). In such a case, the provider will remedy the defect without delay after becoming aware of it.

§ 17 Right of withdrawal for consumers

Where the customer is a consumer (German Civil Code), they have the following right of withdrawal for distance contracts:

Right of withdrawal

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the date of contract conclusion.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (KRUPKA Concept GmbH, E-Mail: contact@rentprime.de) mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren.

Consequences of revocation: If you withdraw from this contract, we will refund you all payments we have received from you, including delivery costs, promptly and at the latest within fourteen days from the day on which we receive notice of your withdrawal.

Early expiry of right of withdrawal: The right of withdrawal expires early if the provider has begun performing the contract after you have expressly consented to the provider beginning performance before the end of the withdrawal period, and you have also confirmed that you know your right of withdrawal will be lost upon commencement of performance.

Value compensation: Rentprime is a service (SaaS). If you withdraw from the contract after having requested that performance begin during the withdrawal period, you owe proportionate value compensation under § 357 (8) German Civil Code (BGB) for the performance rendered up to withdrawal. During the free 7-day trial period no charge is made; the value compensation is effectively €0 during this period.

Model withdrawal form (Annex 2 to Art. 246a § 1 (2) sentence 1 No. 1 EGBGB)

§ 18 Amendment of the GTC

(1) The provider is entitled to amend these T&C with effect for the future insofar as this becomes necessary for valid reasons, in particular due to a changed legal situation, supreme court case law, technical changes, a change in general market conditions, new regulatory requirements or to close regulatory gaps, and does not unreasonably disadvantage the customer. Material changes affecting the relationship between performance and consideration (in particular prices and main performance obligations) are only permissible with the express consent of the customer.

(2) The customer is informed of changes to the T&C in text form (e.g. by email or via the customer account) at least six (6) weeks before they take effect.

(3) If the customer does not object to the change within six (6) weeks of receipt of the notification, the amended T&C are deemed accepted. The provider will inform the customer separately and prominently in the change notification of this legal consequence and of the right to object.

(4) If the customer objects to the change in good time, the provider has the right to terminate the contractual relationship extraordinarily with two (2) weeks' notice at the time the change takes effect.

§ 19 Final Provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

(2) The place of performance and exclusive place of jurisdiction for all disputes arising from this contract is Monheim am Rhein, provided that the customer is a merchant, a legal person under public law or a special fund under public law or has no general place of jurisdiction in Germany. The provider is also entitled to sue the customer at the customer's general place of jurisdiction.

(3) Should a provision of this contract be or become wholly or partially invalid, unenforceable or void, the validity of the remaining provisions is not affected thereby (§ 306 (1) BGB). The respective applicable statutory provisions take the place of the invalid provision exclusively (§ 306 (2) BGB). A validity-preserving reduction does not take place in the area of T&C review; a contractual replacement provision is expressly not agreed hereby. The same applies to any regulatory gaps.

(4) The assignment of the customer's claims under this contract to third parties is only permissible with the prior consent of the provider in text form. § 354a HGB remains unaffected.

(5) The provider is entitled to transfer this contractual relationship to a legal successor by way of universal succession (e.g. conversion, merger, asset deal in the context of business succession). The customer is informed of this in good time; in the event of objection within four (4) weeks, the customer has an extraordinary right of termination.

(6) Amendments and supplements to this contract require text form (§ 126b BGB). Individual contractual agreements between the parties always take precedence over these T&C (§ 305b BGB), regardless of their form; a double written-form clause is expressly not agreed (Federal Court of Justice case law on the invalidity of double written-form clauses in T&C).

§ 20 Information on Dispute Resolution

The EU platform for online dispute resolution (ODR platform at ec.europa.eu/consumers/odr) was shut down on 20 July 2025; the linking obligation under EU Regulation 524/2013 that applied until then has thereby ceased to apply. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body under the Verbraucherstreitbeilegungsgesetz (VSBG). Consumers resident in the EU can contact the European Consumer Centre (EVZ Germany, Kehl, www.evz.de) in the event of disputes.

§ 21 Country-specific annexes (multi-jurisdiction)

Rentprime is offered in 15 markets (DE, AT, CH, FR, IT, ES, PT, NL, BE, LU, GB, DK, SE, CZ, US). The provider is the same legal entity in all markets. Insofar as the mandatory consumer protection law of the customer's country of residence grants more extensive rights than the above Terms and Conditions, these country-specific minimum standards shall take precedence. The most important notes for each market are set out below:

§ 21.1 Austria (rentprime.at)

The Consumer Protection Act (Konsumentenschutzgesetz, KSchG) and the Distance and Off-Premises Transactions Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG) also apply. The right of withdrawal is 14 days pursuant to § 11 FAGG; the place of jurisdiction for claims against consumers is their place of residence (§ 14 KSchG).

§ 21.2 Switzerland (rentprime.ch)

Swiss law applies, excluding the UN Convention on the International Sale of Goods; mandatory provisions of the KKG and OR (in particular Art. 40a–40g OR — 14-day right of withdrawal for distance selling) remain unaffected. The place of jurisdiction is the consumer's place of residence (Art. 32 ZPO/CH).

§ 21.3 France (rentprime.fr)

The Code de la consommation (Art. L221-1 ff. — distance selling, Art. L211-1 ff. — guarantees) and the LCEN also apply. Consumers have a 14-day right of withdrawal. In the event of disputes, the Tribunal du domicile of the consumer has jurisdiction. Before legal action, a Médiation de la consommation pursuant to Art. L611-1 ff. Code de la consommation is provided for.

§ 21.4 Italy (rentprime.it)

The Codice del Consumo (D.lgs. 206/2005) and the requirements on online dispute resolution (RisolviOnline / Conciliaweb) also apply. Consumers have a 14-day right of withdrawal (Art. 52 Codice del Consumo). The place of jurisdiction for consumers is their foro di residenza.

§ 21.5 Spain (rentprime.es)

The Ley General para la Defensa de los Consumidores y Usuarios (Real Decreto Legislativo 1/2007) and the LSSI also apply. Consumers have a 14-day right of withdrawal (Art. 102 LGDCU). The place of jurisdiction for consumers is their juzgado del domicilio.

§ 21.6 Portugal (rentprime.pt)

The Lei do Consumidor (Lei 24/96) and the Decreto-Lei 24/2014 (distance selling) also apply. Consumers have a 14-day right of withdrawal.

§ 21.7 Netherlands (rentprime.nl)

The Burgerlijk Wetboek (BW Book 6, Title 5 — consumer contracts) and the Wet Goed Verhuurderschap 2023 (insofar as relevant to the software's function) also apply. Consumers have a 14-day right of withdrawal (Art. 6:230o BW).

§ 21.8 Belgium (rentprime.be)

The Code de droit économique (Book VI — consumer contracts) also applies. 14-day right of withdrawal; competent body: SPF Économie / Centre européen des consommateurs Belgique (CEC).

§ 21.9 Luxembourg (rentprime.lu)

The Luxembourg Code de la consommation and the Act of 02.04.2014 apply. 14-day right of withdrawal; dispute resolution via Médiation de la consommation Luxembourg.

§ 21.10 United Kingdom (rentprime.co.uk)

The Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 also apply. 14-day cancellation right from conclusion of the contract. UK law (England & Wales) applies; however, the consumer may bring an action in the court with jurisdiction over them. In data protection terms, UK GDPR + Data Protection Act 2018 apply.

§ 21.11 Denmark (rentprime.dk)

The Forbrugeraftaleloven (Lov nr. 1457 af 17.12.2013) and the Lejereform 2022 package also apply. 14 dages fortrydelsesret from conclusion of the contract. Dispute resolution via Forbrugerklagenævnet.

§ 21.12 Sweden (rentprime.se)

The Distance Contracts Act (Distansavtalslag, 2005:59) and the Consumer Sales Act (Konsumentköplag) also apply. 14-day right of withdrawal from conclusion of the contract. Dispute resolution via Allmänna reklamationsnämnden (ARN).

§ 21.13 Czech Republic (rentprime.cz)

The Občanský zákoník (Občanský zákoník č. 89/2012 Sb.) and the Zákon o ochraně spotřebitele also apply. 14-day right of withdrawal. Dispute resolution via Česká obchodní inspekce (ČOI).

§ 21.14 USA (rentprime.com)

For US customers, the CCPA/CPRA (Californian consumers) and, where applicable, further state data protection laws (Virginia VCDPA, Colorado CPA, etc.) additionally apply. Disputes are primarily resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA); a class-action waiver applies insofar as permissible under 9 U.S.C. § 1 ff. (Federal Arbitration Act). The rentprime.com domain is aimed primarily at English-speaking international users and not exclusively at US consumers.

Status: pre-launch (May 2026). These country-specific annexes are a first legal approximation. Before the public launch, each section will be validated by a local law firm. If you discover any conflicts with your national consumer law, please report this to us at legal@rentprime.de — we will correct it within 14 days.